The British Consumer: Confidence and Spending Intentions
How households across the United Kingdom view their finances, their spending plans for the months ahead and the businesses they buy from.
Area of focus
Customer experience & trust
Trust is earned through consistent experience. BCFI examines service standards, complaint handling, transparency and the measures that help consumers and businesses deal with one another with confidence.
Research
Trust in Online Retail
An examination of how consumers judge whether an online retailer can be trusted, and where their confidence is most often lost.
Insights & commentary
What consumers mean when they talk about value
Value is rarely a matter of price alone. Our latest survey suggests that clarity and fairness weigh as heavily as cost.
Cameron Batt
BCFI responds to consultation on consumer redress
The Forum welcomes the focus on accessible redress and sets out the principles it believes should guide any reform.
Cameron Batt