What consumers mean when they talk about value
Value is rarely a matter of price alone. Our latest survey suggests that clarity and fairness weigh as heavily as cost.
Cameron Batt
Insights & commentary
Perspectives on business and consumer life
Commentary, analysis and industry perspectives from BCFI’s experts and contributors, together with the Forum’s statements and responses to policy developments.
Latest
The high street and the independent trader
Independent businesses remain central to the character of Britain’s town centres. Their resilience deserves closer attention.
Cameron Batt
Technology adoption in smaller firms: a practical view
For smaller businesses, the question is rarely whether to adopt new technology, but how to do so without disrupting the customer relationship.
Cameron Batt
BCFI responds to consultation on consumer redress
The Forum welcomes the focus on accessible redress and sets out the principles it believes should guide any reform.
Cameron Batt
Reading business confidence with care
Headline sentiment measures are useful, but the reasons behind them often tell a more instructive story.
Cameron Batt
BCFI announces its programme of consumer and business research
The Forum will publish regular survey research on the issues affecting British consumers and businesses.
Cameron Batt